Frequently Asked Questions – ToniPonsShoes.com

Orders & Shipping
Q: How long does delivery take?
A: Standard shipping takes 3-5 business days (EU) or 7-14 days (international). Track your order via confirmation email.

Q: What are the shipping costs?
A: Free shipping on orders over €100. Standard rates: €6 (EU), €15 (global). See full Shipping Policy.

Returns & Exchanges
Q: Can I return my order?
A: Yes, within 15 days of delivery. Items must be unworn with original packaging. Start returns via your account dashboard.

Q: Who pays for return shipping?
A: Customers cover return costs unless the item is defective/wrong. We refund original shipping fees for defective items.

Products
Q: Are Toni Pons shoes true to size?
A: Most styles run true to size. Check product descriptions for specific fit notes.

Q: How do I care for my shoes?
A: Use a soft brush for suede/leather. Avoid machine washing. See product care tags for details.

Payments
Q: What payment methods do you accept?
A: Visa, Mastercard, PayPal, Apple Pay. All transactions are SSL-encrypted.

Account
Q: How do I reset my password?
A: Click “Forgot Password” on the login page. You’ll receive a reset link via email.